The time travelling team: how to avoid failure before it happens
Things don’t always go to plan on projects. It comes with the territory when working in an adaptive, lean and nimble way.
Three questions to ask yourself, before speaking to your users
It’s not enough to just tick the box of ‘talking to users’ and think that doing so will mean we magically end up at the right product. We need to think cr...
How to waste your customer’s time as well as your own
Quality customer research is the foundation to creating things people want to use — and potentially love to use. But it’s really easy to mess up this kind...
3 ways to get the most out of kid-centered research
“You two look like Ant and Dec.” A small finger prods at me through the air. “You… are Ant.”Knocked off balance I look to my colleague for reassurance, on...
Why “this is okay” is the worst feedback you can get
On design for testing and eliciting useful reactions. By Elise Colbert, Made by Many New York intern
How Caravaggio taught me to see the bigger picture
There’s an Italian word that has fascinated me ever since I was an 18-year-old student labouring on a still-life drawing: chiaroscuro.
The right way to be wrong
What growing up under communism taught me about the value of prototyping.
Irrational Realism: on QA versus testing
How we think about those processes at Made by Many
Billion dollar interviews
The world’s largest retailer discovered one quick to lose $1 billion in revenue, simply ask consumers what they want and then give it to them. As the New ...
Experiments in remote user testing
Customers are at the heart of everything we make at Made by Many. We try to ensure we’re always talking to them, showing them our work in progress, and ge...
A faster way to paper prototype
I recently created a Keynote template to help with paper prototyping. It has seemed a few others in the Made by Many design team have found it useful so I...
The (not so) little things: day to day decision making
What is the day to day reality of working on a project? There are thousands of blog posts written about strategy, product thinking, design, methodology bu...