Business Strategy
What making can teach you that strategy can't
Digital goals are often best discovered, and achieved, through the process of making – not upfront strategic planning.
Product Management
My top five product rules of thumb
One of the things I love about product is that it’s a discipline that’s still evolving—there’s a constant stream of new ideas on the best way to manage a ...
Process
Three questions to ask yourself, before speaking to your users
It’s not enough to just tick the box of ‘talking to users’ and think that doing so will mean we magically end up at the right product. We need to think cr...
Business Strategy
Why we’re not customer-centric any more
Customer-centricity is dangerously easy to buy. After all, who wouldn’t want to make things their customers want?
Business Strategy
Prototyping and the split-pea principle
For an industry obsessed by change it’s easy to think of prototyping as being a new thing, a fad, or a response to agile software development. It’s easy t...
Product Management
What is a product manager anyway?
I recently gave a talk at Front-end London to try to answer the question: “What the hell is a Product Manager anyway?”. The short answer is that we care a...
Technology
If infinity is possible, anything is possible
A short overview of a trip to Malmo, Sweden where the Many attended this fantastic conference that blew their minds.
Business Strategy
Innovation labs: best practice
The second volume of our report on innovation labs presents a broader collection of contemporary best-practice knowledge, gathered from our discussions wi...
Business Strategy
Asking the big questions about innovation labs
Innovation Labs are a hot topic in business at the moment — but what’s the best way to launch and run one? What are the biggest challenges to success, the...