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Travel

The way that we book travel is broken

Right now, airlines, rail and other transport providers have an enormous opportunity to embark on more meaningful relationships with their customers throug...

Fiona McLaren  ·  4 April 2016

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Travel

Digital status anxiety gone mad?

Do you think your Uber driver is rating you? Do you care? I don’t care at all — in fact I think it’s a good thing, so I was surprised to read in a Harvard ...

Tim Malbon  ·  23 February 2015

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Travel

Uber's Children vs Conscious Consumers

The phrase ‘Uber’s Children’ has been buzzing around my head since I heard Adam Morgan speak at the APG Big Thinking in Strategy Conference at the start of...

Tim Malbon  ·  30 October 2014

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Travel

The gateway drug for mobile payment?

Contactless bank cards have been around for a while, but I’ve never wanted one – until last weekend.

Tim Malbon  ·  25 September 2014

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Travel

Design for a two speed world

Part 2 in an occasional series about how digital products and services can learn from real world experiences

Isaac Pinnock  ·  3 April 2012

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Travel

Design to inspire confidence

Isaac Pinnock  ·  7 February 2012