Digital Transformation
Hello Mumbai!
I'm off to Mumbai in India next week with my colleague Sam Ripman to meet interesting businesses we might be able to work with. If you're based in Mumbai ...
Business Strategy
Digital transformation in aviation: it's time for take off
The smart mobile internet has created new ways for airlines to compete. The challenge for the Chief Digital Officer is to foster a more customer-focused m...
Travel
The way that we book travel is broken
Right now, airlines, rail and other transport providers have an enormous opportunity to embark on more meaningful relationships with their customers throu...
Travel
Digital status anxiety gone mad?
Do you think your Uber driver is rating you? Do you care? I don’t care at all — in fact I think it’s a good thing, so I was surprised to read in a Harvard...
Travel
Uber's Children vs Conscious Consumers
The phrase ‘Uber’s Children’ has been buzzing around my head since I heard Adam Morgan speak at the APG Big Thinking in Strategy Conference at the start o...
Travel
The gateway drug for mobile payment?
Contactless bank cards have been around for a while, but I’ve never wanted one – until last weekend.
Travel
Design for a two speed world
Part 2 in an occasional series about how digital products and services can learn from real world experiences
Travel
Design to inspire confidence
Technology
If infinity is possible, anything is possible
A short overview of a trip to Malmo, Sweden where the Many attended this fantastic conference that blew their minds.
Business Strategy
Innovation labs: best practice
The second volume of our report on innovation labs presents a broader collection of contemporary best-practice knowledge, gathered from our discussions wi...
Business Strategy
Asking the big questions about innovation labs
Innovation Labs are a hot topic in business at the moment — but what’s the best way to launch and run one? What are the biggest challenges to success, the...